Our Data Privacy Policy \u2013 what data do we collect and what do we do with it?<\/b><\/p>\n
At Selden Research Limited (\u201cProton\u201d), we take both your data and your privacy very seriously and are committed to ensuring that your personal information is protected and never misused.
\nIf you give us consent to hold your data and communicate with you,\u00a0this page\u00a0explains what we do with it.<\/p>\n
Our privacy policy explains what personal information we collect, why we collect it, the ways in which that information will be used, the control you have over your personal information and the procedures we have in place to protect your personal information.<\/p>\n
What personal information is being collected?<\/b><\/p>\n
We collect personal information that you share with us when you contact us or interact with us through our websites, email, phone or in person at stands and events.<\/p>\n
Through these interactions you may share with us various aspects of data and, in certain cases, your payment information. We will need that information to be able to provide you with a product or service that you have asked for.<\/p>\n
Our websites are used to generate an order when being placed directly online or via our telesales team. We will collect all business and personal details (where appropriate) needed to process and deliver the products required. This will include your email address (business or personal), telephone number, name, outlet\/business name and, where a different billing address is given, this will also be held.<\/p>\n
Payment is usually made using Stripe facilities and we rely on their data security for the processing of payments under this method, as the payment screen section transfers you out of our websites to Stripe to perform this function and then transfers you back in after payment has been completed and is an off-site facility provided directly by Stripe. No details of your payment method are held by Proton from any Stripe transactions, whether using your debit or credit card.<\/p>\n
No details are retained either electronically or in paper form by Proton relating to your debit or credit card details once the transaction has been completed and we will therefore need to obtain your payment details each time you place an order with us by this method.<\/p>\n
We may already hold your business and personal details, which would have been provided originally by the brewery or pub group you belong to prior to GDPR being implemented. Alternatively, you may have provided these to us directly at recent roadshows or exhibitions we have attended. These details are only used to make you aware of our services.<\/p>\n
Who is collecting\u00a0the data?<\/b><\/p>\n
Your data is being collected by Selden Research Limited, Staden Lane, Buxton, Derbyshire.SK17 9RZ.\u00a0 We are a limited company registered in England & Wales\u00a0at Companies House under our registration number 00984285.<\/p>\n
Why is my data being collected?<\/b><\/p>\n
We need to collect your\u00a0details so that we can process an order which has been made directly online through our website buying portals or via our tele-sales team and to make you aware of our services.<\/p>\n
As a user of our products and services, we will send you support communications by email if you need information from us or if you submit an enquiry so that we can contact you about your message.<\/p>\n
We collect your name and email address when you download information from our websites to give us an overview of who is coming to our website and interacting with our material and so that we can, with permission, contact you about our core business-to-business service relating to the information you downloaded if appropriate.<\/p>\n
How will my data be used?<\/b><\/p>\n
If you contact us through our website or via telephone, we may hold your details or create an account for you within our Sales Order Processing (SOP) and accounting software, which is Sage 200. Also, Microsoft Office tools such as Excel, Word or via 3rd party software, such as Mailchimp, Woocommerce and WordPress.
\nThe data held may include some personal information which is needed to process an order or make any relevant notes regarding the dates and times of contact you may have had with the telesales team.<\/p>\n
If you purchase from us we will add your email address, name and company name to MailChimp for email marketing purposes.\u00a0 Each email that you\u00a0receive using MailChimp will come with a clear link to unsubscribe if you wish to do so and will follow the requirements of that body in our dealings with you.<\/p>\n
Who will my data be shared with?<\/b><\/p>\n
We will not share or sell your data to any third parties for marketing use.<\/p>\n
Your data will be shared with parties needed to be able to process and deliver your order, which will include our nominated courier companies; who will include the address specified and given by you where the goods need to be delivered for their delivery schedules, including any special requirements which have been taken which you have requested. These will typically include, for example, delivery times; whether a tail-lift vehicle is required or where to leave the goods if you are not available to receive and sign for the goods.
\nA goods tracking number may also be provided to you by our nominated couriers for you to be able to monitor the expected arrival of the purchases.<\/p>\n
Details required to create an order for delivery will be entered on to our websites by the dedicated website management company we use for this purpose, utilising the Woocommerce and WordPress software noted above.<\/p>\n
The details of the order are then passed by secure file transmission (secure FTP files) into our Sales Order Processing and Accounting software.<\/p>\n
Employees of our company may see the details you give to us in their day-to-day work, but only those who need to deal with your information will access this.<\/p>\n
How do you protect my personal information?<\/b><\/p>\n
We protect your data using a combination of physical and IT security controls. We store some of our data \u2018in the cloud\u2019. For example, our email system uses Microsoft Outlook 365, which is stored on Microsoft\u2019s own servers. Our website systems\u00a0are hosted by our dedicated website management company in \u201cthe cloud\u201d at their data centre in Manchester by UK Fast.<\/p>\n
Other information regarding your details are stored in our dedicated network server, as part of our accounting and SOP systems.<\/p>\n
Third party\u00a0software may also be used to store your data if you have given us permission to stay in touch with you, such as MailChimp.<\/p>\n
Our systems are protected using the latest proprietary, industry-standard firewall protection and anti-virus software including access controls that restrict and manage the way in which any of your information and data is processed, managed and handled.<\/p>\n
We also ensure that our staff are adequately trained in protecting your personal information.<\/p>\n
Does your website use cookies?<\/b><\/p>\n
Yes, this website\u00a0uses tracking software to monitor its visitors to better understand how they use it.\u00a0 For more information see our\u00a0cookie privacy policy here<\/p>\n
Resources & further information<\/b><\/p>\n
Mailchimp Privacy Policy (https:\/\/mailchimp.com\/legal\/privacy)<\/p>\n
Google Privacy Policy (https:\/\/www.googlecom\/privacy.html)<\/p>\n
Information Commissioner\u2019s Office and for GDPR (http:\/\/www.ico.org.uk\/)<\/p>\n
How do I unsubscribe, or request to be forgotten?<\/b><\/p>\n
If you receive an email from us using MailChimp email marketing software, you will be able to click the unsubscribe link in the footer to remove yourself from future mailings.<\/p>\n
If you also wish us to remove or modify the details which we hold about you as a company or any personal information, we are happy to do this so long as it complies with the details we are required to hold within UK law.<\/p>\n
Please note that where the data held is being utilised to generate orders from your purchase requirements then this may impact on your ability to order from us in the future.<\/p>\n
To request to be forgotten, please email\u00a0proton.direct@selden.co.uk or call\u00a001298 600 800.<\/p>\n
We will get back to you as soon as possible.<\/p>\n
Proton cookies policy \u2013 part of our Data Privacy Policy<\/b><\/p>\n
Introduction<\/b><\/p>\n
Like most websites, the Proton websites (\u201cProton-Direct\u201d) use cookies.
\n\u201cCookies\u201d are small text files which save on to your device via your web browser. They\u2019ve been around since the mid-1990\u2019s and are one of the most widely used technologies on the internet. Many essential website functions rely on cookies. For example, you can\u2019t shop online without them as they are used to remember what you add to your shopping basket.<\/p>\n
Some cookies that we use at Proton will collect personal information about you. Any personal information that is collected will be used in accordance with our privacy policy. Cookies are there to allow our websites to work, and to help us understand what information is most useful to visitors of our websites.<\/p>\n
This cookies policy describes how Proton uses cookies on all of its websites.
\nBy continuing to use our websites, you accept that cookies will be set on your device, as outlined in this policy.<\/p>\n
Where applicable, this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer \/ device. This complies with legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user\u2019s computer \/ device.<\/p>\n
How we use cookies<\/b><\/u><\/p>\n
Many cookies on our website perform essential functions and enable you to move around our websites and use their features; for example, when you log in to your Proton Direct account, they remember the information in your account. We refer to these cookies in this policy as \u201cNecessary Cookies\u201d<\/b>.<\/p>\n
Other cookies are not essential but they help us understand how our websites are used by visitors, so that we can improve what we do online. We use Web Analytics tools for this. They look at things like how long our websites take to load, how they are used, and what information visitors to our sites look at most. This helps us to improve the way our websites work, for example, by ensuring that you find what you are looking for easily. They also help identify any parts of our websites that aren\u2019t working as well as they should \u2013 so we can fix things and make our websites better for you and other users. We refer to these cookies in this policy as \u201cPerformance Cookies\u201d<\/b>.<\/p>\n
Additional cookies allow our websites to recognise you when you return to our websites. This enable us to remember choices that you make (such as your user name or the region you are in for delivery purposes by checking your postcode) and provide enhanced, more personal features. We refer to these cookies in this policy as \u201cFunctionality Cookies\u201d<\/b>.<\/p>\n
Types of cookies used by Proton<\/b><\/u><\/p>\n
Cookies fall into two general categories: first party cookies (which we set) and third-party cookies (which are set by third parties).<\/p>\n
First-party cookies:<\/b>
\nThese cookies are set by us at Proton. For the most part, they enable essential functionality on our website. They also include our own Web Analytics cookies, which we use to understand how our websites are used by visitors so that we can improve them.<\/p>\n
Third-party cookies<\/b>
\nWe do not use any third-party cookies in our websites.
\nThese are usually set by selected third parties when the websites use referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, although some may take longer. No personal information is stored, saved or collected through this method.<\/p>\n
Social media cookies
\n<\/b>As with third party cookies, we do not subscribe to social media links on our websites by sharing links with Facebook, Twitter and Linked-In as our websites are used specifically on a business-to-business basis with any personal information utilised being purely related to the fulfilment of orders and support services.<\/p>\n
Session cookies
\n<\/b>These cookies expire when you close your browser (or if you stay inactive for a certain time). They are used on our e-commerce websites so that you can continue browsing without losing what you put in your shopping basket.<\/p>\n
Permanent cookies
\n<\/b>These cookies persist even when the browser is closed. They are used to remember you so that you don\u2019t have to re-enter passwords and login information every time you visit the websites (if you didn\u2019t log out fully in the previous session).<\/p>\n
Managing cookies<\/b><\/u><\/p>\n
The most popular web browsers all allow you to manage cookies.
\nYou can choose to accept or reject all cookies, or just specific types of cookies.
\nUsers are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website<\/p>\n
What happens if you reject all cookies?
\n<\/b>You\u2019ll still be able to use some parts of our websites but some useful sections won\u2019t work if you disable cookies. For example, you will not be able to log in and access your Proton account or make purchases.
\nMost browsers will allow you to turn off cookies. Please note that turning off cookies will restrict your use of our website.<\/p>\n
More information about cookies<\/b><\/p>\n
www.allaboutcookies.org is a useful resource with a lot of detailed information about cookies and how to manage them.
\nPlease note that we currently do not respond to Do Not Track (DNT) signals.<\/p>\n
Contact us<\/b><\/u><\/p>\n
You can email our Privacy Team with any concerns by emailing\u00a0proton.direct@selden.co.uk or call\u00a001298 600800.<\/p>\n
We will get back to you as soon as possible.<\/p>\n
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Our Data Privacy Policy \u2013 what data do we collect and what do we do with it? At Selden Research Limited (\u201cProton\u201d), we take both your data and your privacy very seriously and are committed to ensuring that your personal information is protected and never misused. If you give us consent to hold your data […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-580","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n